hotwire.com

I have been using Hotwire since 2013, if not earlier. I used to LOVE them. Not so much anymore. I wi

I have been using Hotwire since 2013, if not earlier. I used to LOVE them. Not so much anymore. I will not longer use them at all. I travel for work (medical field) and 1 of my clients had to change an appt which meant I no longer had to stay overnight. I could not change, get credit or refund for a 1 night stay at a Holiday Inn. The reservation stood though I could not stay. I was out over $120+ which I won't get back since I am a 1099. Ok..I suck it up, I am mad because of such a LONG history with them, upset, hoping for a courtesy credit, but OK.
Less than 30 days later I had to have a hotel, 2 nights over $250. I thought..1 more try. I purchased it and checked in. Roaches were all in the room, not afraid of the light, not running, just walking around. I went to front desk of a very well known chain and was given another room. Seemed OK that night, then in the morning, in the bathroom, not afraid of me at all , was another roach. I told front desk at 7 a.m. as I was getting tea (not food) that morning and they said they would spray my bed...not room..bed🙄 I talk to text hotwire AND submitted pictures when I got in my car and they asked if I could checkout in 30 min. I explained I had to be at work and was driving already. I would not be back for 12.5 hours. They said call back then.
At 8:15 PM I did and here was their offer... Stay OR they could get me another hotel and pay up to $70. I was willing to leave BUT the least I would have had to pay ON TOP OF what I had already paid was another $86. This should have been a courtesy move. I didn't need money back, I needed a roach free room. When I said I wasn't paying anymore on top of what had paid and I wasn't driving 30 miles farther out (making my commute more than an hour) their last offer was stay and $25 for my "inconvience". I explained no because I would be spending that much at a laundromat to wash my things before I could go home. This is a company that is no longer even a little bit of what it used to be.

Date of experience: Feb 27, 2026