I placed an order on May 14–15 (Order W0672168) and to this day I haven’t received anything. I’ve reached out to Hourglass Cosmetics’ customer service multiple times since then, and all I’ve received are generic automated replies saying they’ll respond in 3–4 business days. It’s now been weeks with no proper response or update. This level of service is unacceptable, especially from a premium cosmetics brand.If you value reliable shipping and responsive customer support, do not order from here. Extremely disappointed and will not be purchasing from Hourglass again.
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Hourglass, the cruelty free luxury beauty brand, is known for its innovation and commitment to reinvent luxury cosmetics. Shop Vegan Makeup, Primer, Foundation, Powder, Blush, Highlighter, Lipstick and more.