Review Time
made a mistake when sending the order and I paid a very large tax in Denmark, although all taxes are included and this is stated on their website. Support simply does not react to this and does not respond. very disappointed, I was a regular customer and recommended to many people
DISASTER from start to finish – avoid like the plague! Ordered a simple highlighter, it arrived smashed to pieces. Waited two weeks just to get a response, then another four weeks still chasing a refund that never came. What an absolute shambles. Save yourself the hassle – don’t waste your time or money!
I ordered products online for 90 pounds and received only samples after the due date for which I had paid. They also advertised two products for 76 and when you choose that option, it is 86, which is misleading the customer as well. However, sending your order without your products is shocking and beyond any dissatisfaction.
I placed an order on May 14–15 (Order W0672168) and to this day I haven’t received anything. I’ve reached out to Hourglass Cosmetics’ customer service multiple times since then, and all I’ve received are generic automated replies saying they’ll respond in 3–4 business days. It’s now been weeks with no proper response or update. This level of service is unacceptable, especially from a premium cosmetics brand.If you value reliable shipping and responsive customer support, do not order from here. Extremely disappointed and will not be purchasing from Hourglass again.
I have purchased a product, they shipped it and now it is lost.I am waiting for 17days.There is no one to contact, and no one cares.I have sent several mails, and still no respond.Although their products are great, their shipping and customer service is a crap.
The worst customer care ever!! My order never arrived, I wrote several time to the customer care service to let them know that something wasn't ok with the express delivery (which I paid an extra for), but they took a week to reply every time and never really checked. After more then one month from the day I placed my order they replied that it looked like it had gotten lost in transit. Stay clear from Hourglass Cosmetics!
No updates on my parcel whatsoever. It’s not what you’d expect from a high end brand as Hourglass. It just brings the whole quality down. They need someone to manage the shipping processing and really streamline it into high efficiency & high service quality standards, because right now the posting procedure is a pure tragedy that feels like a cheap untrustworthy AliExpress experience.
I would put 0 if there was the possibility to do soI’ve been waiting for my package for a month now. I don’t know where it is cause it’s been “ready for shipment” for almost ten days. Hourglass does not answer my email, Global-e does not answer my email. I order 100€ of products and now I have nothing
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Hourglass, the cruelty free luxury beauty brand, is known for its innovation and commitment to reinvent luxury cosmetics. Shop Vegan Makeup, Primer, Foundation, Powder, Blush, Highlighter, Lipstick and more.
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