I ordered on Thanksgiving, and a month later, it still hasn't arrived. They mentioned an inventory system issue but have gone silent since. I'm left wondering if my item will ever arrive, especially since it was meant for the holidays. These social media brands need better oversight. At this point, it feels like they took my payment just to float cash. If the items weren't in stock, they should have communicated that before taking my order. Not responding to customers within their stated time frame is not reassuring, and the holidays shouldn't excuse poor service.
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