Review Time
I've ordered from here 3 times already, amounting near 1000$. Every single time its taken a quick 2 weeks to get to my house with little to no issues. There was only 1 issue that happened ever, it was a single missing garment and my entire order was refunded. Customer service was super concise and clear. The clothes is amazing and by the way its common sense to not dry 100% cotton clothing
The clothing is of exceptional quality and reasonably priced, with fantastic discounts available. Shipping is prompt, and if there's any delay, reaching out via email, social media, or messaging platforms guarantees assistance. While I'd love to keep this brand a secret, it's just too good not to share! They do fit quite baggy, especially in the sweatpants, so I recommend sizing down for a better fit.
The service will struggle to grow due to its outdated return process. This experience has made me decide not to buy from them again. My teenage sons are interested in their products, but I’m now looking for alternatives. I simply don’t have the time or energy to navigate the refund process, which involves numerous emails and returning items to their location at a shipping cost that's about 30% of my purchase. It's better to invest in a company that prioritizes customer experience and loyalty. Their current approach feels like a one-time deal, and I doubt they’ll last much longer.
I ordered a hoodie during Black Friday as a Christmas gift, and it still hasn't arrived. The item hasn't even been handed to the carrier. The customer support is automated, sending emails that state there's nothing they can do and to wait, even though they have the hoodie and refuse to issue a refund. This feels like a scam.
I placed an order for a hoodie during the Black Friday weekend as a Christmas gift, and it still hasn't arrived. It hasn't even been given to the carrier. The customer support is just automated messages saying there's nothing they can do and to wait, even though they have the hoodie and won't process a refund. This feels like a scam.
The return process is quite frustrating. There's no way to handle it through their website; you have to email back and forth, and you have to pay for shipping it back even when they made the mistake. I scheduled a trade-in, and it's been over a week without a tracking code. It hasn't even been sent yet.
It took two weeks for one of my four items to ship, and three weeks for another. One item was refunded due to a defect, and another has either gone missing or hasn't shipped after a month. Despite over 12,000 orders shipped from Black Friday, one of the earliest hasn't been fulfilled yet. The clothing quality is great, but the company seems disorganized. I had to send multiple emails just to get reimbursement for the defect and some acknowledgment for the poor shipping situation.
I've been a fan of this brand for years and can confidently say they're a favorite. I first tried them in 2022, and since that first order, I've consistently returned. Their clothing quality stands out, especially their hoodies, which fit perfectly and are incredibly comfortable. Their baggy sweatpants are also super comfy and maintain their shape well. I love their hats, which have a clean design and fit nicely with other pieces. Every purchase has been consistent in quality, and if something doesn’t work out, their return policy is hassle-free. If you're looking for comfort and style, this brand is definitely worth exploring.
I ordered on Thanksgiving, and a month later, it still hasn't arrived. They mentioned an inventory system issue but have gone silent since. I'm left wondering if my item will ever arrive, especially since it was meant for the holidays. These social media brands need better oversight. At this point, it feels like they took my payment just to float cash. If the items weren't in stock, they should have communicated that before taking my order. Not responding to customers within their stated time frame is not reassuring, and the holidays shouldn't excuse poor service.
Claim your business profile now and gain access to all features and respond to customer reviews.
customhiphopofficial.com
bucktee.com
trailberg.com
ecanyon.co.uk
trackalacker.com
pilgrim.net
yeezysupply.com
primark.co.uk
everythingbespoke.com
cartier.com