The service will struggle to grow due to its outdated return process. This experience has made me decide not to buy from them again. My teenage sons are interested in their products, but I’m now looking for alternatives. I simply don’t have the time or energy to navigate the refund process, which involves numerous emails and returning items to their location at a shipping cost that's about 30% of my purchase. It's better to invest in a company that prioritizes customer experience and loyalty. Their current approach feels like a one-time deal, and I doubt they’ll last much longer.
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