houseart.uk

DO NOT USE THIS COMPANY they are not UK…

DO NOT USE THIS COMPANY they are not UK based even though they state UK in their title, they are based in China and are nothing but shyters. Had two orders placed, both arrived after weeks of waiting, both parcels arrived damaged. Both orders were in a flimsy box placed in a plastic bag, no protection, no bubble wrap arrived squashed, ripped and damaged. Contacted them to return the damaged goods for a refund. Unable to get my money refunded, now on my 19th email to them. So far I have been offered: free brushes, £6 refund, £8 refund then £10 refund they have now given me one £14.49 refund, but refusing to refund £16.99 for the other! quote from their website:-"Generous 30-Day Return PolicyWe support returns and exchanges without requiring specific reasons. Our return process is designed for your convenience."What a load of rubbish! they will not refund your money even when the goods are not fit for purpose! I will be reporting them to trading standards, along with contacting my credit card to dispute my payment. They are totally unreputable and will try anything other than refund what you are legally due.My advice along with many others on the Trustpilot review is, DO NOT buy from them. Unless you are happy to loose your money, want a load of hassle and then a very long drawn out fight to get any of your money back. I regret that I didn't read the awful reviews on trustpilot before ordering from them, 3.8 stars do not lie! Their own reviews on their website are obviously cherrypicked! looking at the amount of bad reviews they have elsewhere.Appalling company - save your money and shop elsewhere.

Date of experience: Nov 02, 2025