This has been one of the most frustrating online purchasing experiences I've encountered in recent years. I placed an order at the end of November (over £300) based on the advertised 5–10 day delivery and the clear indication that several items were to be 'framed'. Unfortunately, none of these promises were fulfilled. Key issues include: (i) misleading delivery information, as not a single item arrived within the promised timeframe; (ii) failure to deliver before Christmas despite ordering well in advance, which forced me to seek alternative gifts; (iii) receiving incorrect products, as two paintings that were supposed to be framed arrived unframed, requiring me to handle the framing myself; (iv) some items were not delivered to my address and had to be picked up from third-party locations; (v) one parcel arrived completely empty, containing only cardboard. There was no item, no identification, and no explanation provided. I reached out multiple times to the service team to resolve these issues. As of now, I have yet to receive any compensation and the communication has been lacking. For a business that charges premium prices and promotes itself on reliability, the execution is simply unacceptable. I offered the company several chances to address this privately. The experience has taken up a considerable amount of time, effort, and frustration for a customer who acted in good faith.
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We use the finest quality materials and offer only the best service, with competitive prices and quick delivery, making it easier than ever to create a beautiful DIY canvas for your home or for a thoughtful gift.
Your satisfaction and happiness is our priority. We look forward to serving you and giving you the best shopping experience :)
