They are horrible to work with. I do not ever write bad reviews but i am making an exception this time. You can never get anyone to call back for an issue. I have called numerous times and never get a call back. This has not been my only issue, they have constantly shut the system down in the middle of the work day and you cannot access your customer data base. When you call to get help they say they are updating the system and service will be up shortly. They are constantly removing features that we use to add something different and when call about it they tell me that they can only support so many features and had to remove some to add new. I am trying to set up the phone app with them and it so extremely difficult to set up, there are literally 100 or more steps to complete. They do not provide any tech support to help set it up and when you try to call to get help you receive an email that says they only email for questions on it. I am not a phone specialist and this is way to complicated for any one who tries to set it up. I am going to cancel my monthly subscription and go to Service Titan. They are by far the best. I have talked to numerous other contractors and they are extremely happy with them. I have been a customer with House Call pro for at least 8 years and have been frustrated with them from the first year but i had already established my customer data base and did not want to start over with some one new. I wish i had gone ahead and canceled there service after the first year it would have been so much easier on the transition now. Do not waste your time with this company.
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Housecall Pro is a top-rated software for the trades. Run and grow your business, get booked online, schedule, dispatch, track your fleet, invoice, accept payments, and more.
