Review Time
They advertise an absolutely beautiful, all sheepskin leather parka. What I got was a thin, cheaply made no natural material piece of garbage. Furthermore, it took a month for me to get this thin, cheaply made jacket. I understand that this particular website may not be for coats, but I am putting my review on every website that allows me to share my experience. DO NOT BUY FROM TOUGH BEAUTY!!
I had ordered perfume on 8/31/22, they got my money, but I never received my merchandise. This company and its employees should all go to jail!!! Every phone I number called is out of order. I was able to speak with a woman on September 3rd and she said my money would be refunded within 4 - 7 days. Never received my refund. The number now only gets a busy signal (800) 588-0266. Why hasn't the law intervened and taken the people to jail and make them refund everyone's money?? They have a warehouse in Philadelphia, Pa at 2191 Hornig Road and there is no answer at this number either (267) 722-1122. A man by the name of Gary K Roman, is supposedly the owner and has moved from Hawaii and several other places. He also goes by the name of Gary Kraevsky and Gary Koch. I've been trying so hard to investigate this scam company and I think people should get together and fight this scam.
If I could do a negative 1-star, I would. However, in this case of reviews, believe what you read. House of Beauty is not a legit business. I ordered products a month ago, and not only have I not received them, but they charged my card and have not refunded me yet. They keep avoiding the situation by saying they will talk to the main office and get back to me, which they never have. I spent 300 dollars on nothing.
It's been five months. I mean are they tortoise or snails to take this long. They are not even In any mood to refund my money. They can't be stealing people's money in these times. I will never recommend such a store. DON'T EVER BUY FROM HERE. BIG MISTAKE!!!!!!!!!
I received my order. One item, liquid eyeliner , was completely dried out and unusable. I first called House of Beauty customer service and was put on hold only to be disconnected. Continued to call until I finally got a person I could hardly hear or understand because the connection was so awful. I was told I had to take a picture of the item and send it in an email before I could receive a refund. So I did. Only to receive another email requesting that I email a picture of the item AND a picture of the invoice. I promptly did THAT. I’ve received no response House of Beauty as of yet. I’ve ordered from this company before but this is the first experience dealing with customer service. They obviously do not stand behind their products. You are made to jump through one hoop after another just to get a refund! My next step is Better Business Bureau. Obviously my voice is not loud enough.
This is a very illegitimate company with no Customer service and no refunds. I ordered and cancelled with on 6 minutes. The cancellation was ignored the order arrived late and House of Beauty want a 20-50% restocking fee but won't send return label. This company is a nightmare. Don't order unless you need more stress on your life.
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