They sent a gift voucher to my mother without mentioning an expiry date on the document or card. When she tried to use it, we discovered it had expired! How frustrating! I expected much more! I emailed the support team over a week ago and received no response. They aim to be a top brand, yet their customer service is lacking. Why send out a gift card without disclosing an expiry date? It feels very dishonest. My mother forgot she had it, and it's just over two years old, which isn't that long! We occasionally visit the store but won't be returning. Our family's trust in this brand and its service has been significantly damaged.
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Scottish country clothing specialists the House of Bruar enjoy a unique reputation for quality that extends throughout our clothing, produce and art collections.
