Review Time
After reading the reviews, I feel quite uneasy. I bought a pricey gift recently and paid for Express Shipping for same-day delivery. I received a confirmation email, but no further updates or tracking info. I inquired about the delivery time, but given the communication issues I've seen, I worry they won’t respond or deliver on time. I thought this company was reliable, but now I’m uncertain and feel scammed. If you're considering a purchase, be careful!
We ordered a costly bottle of whiskey that was sent to the wrong address. We explained the mistake and it was supposed to be redirected. Despite numerous attempts to contact them, we collected the bottle, but the seal was broken. It’s been weeks of trying to resolve this, and I'm not happy to leave a bad review.
I haven't received any replies to my emails, phone calls, or messages on social media. I attempted to place an order twice, but the website just buffers. A week has passed and I’ve had no feedback from customer service. I suggest avoiding this website.
My order arrived upside down, which I questioned, as I was advised it should be upright. Additionally, a few days after the 30-day return period, my daughter's boyfriend broke up with her, but they won’t accept a return. I’m left wondering if it was delivered incorrectly.
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House of Malt is an independent family business founded in 2015, and has since grown to be one of the top online retailers of whisky and other spirits, serving thousands of satisfied customers every month.
House of Malt’s incredible growth in the last five years has been driven by genuine word-of-mouth recommendations based on our knowledge of finding the best products available, our fairness of price and friendly reliable service.
As a family company we believe that these qualities are what our customers value. We are always on the search to find new products with genuine quality and heritage, while continuing to innovate and improve our online experience and the outstanding customer service that has awarded us a loyal and increasing fan base. We look forward to serving you to the best of our ability and we love reading and appreciate our friendly customer reviews on Trustpilot.
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