My experience with the service was a complete disaster from start to finish. The Level 2 Home Survey I received was utterly inadequate, overlooking major, obvious issues that were visible throughout the property. These were not subtle problems—any competent surveyor should have spotted them right away. Due to these oversights, I was left with a property needing extensive and costly repairs that should have been flagged in the report. The lack of accountability from the service has caused significant financial strain for me, and they have shown no responsibility for their mistakes. To make matters worse, communication was abysmal. After voicing my concerns, the company became unresponsive, providing no updates during or after their complaints process. I had to repeatedly follow up without receiving any information. Ultimately, I escalated the issue to the relevant ombudsman, who upheld my complaint and ruled in my favor. The service is now refusing to comply with this ruling, demonstrating a total disregard for professional standards and consumer rights. I strongly recommend that anyone considering this service look elsewhere. My experience shows they deliver inadequate surveys, ignore legitimate complaints, and fail to adhere to formal ombudsman decisions. An organization that won’t take responsibility for its actions is not one to trust with a significant investment.
Claim your business profile now and gain access to all features and respond to customer reviews.
House Smart Surveying is an organisation which offers a diverse and in-depth understanding of the property industry after years of working alongside various projects and construction professionals.
