I reached out to this service for a new EPC assessment for my home, as the previous certificate contained questionable assumptions. I merely wanted an accurate and updated rating. The assessor immediately presumed I was trying to lower the EPC rating and declined the job. Even after clarifying my intentions, the response remained dismissive and unprofessional, ending the conversation with 'you’ll need someone else' without offering any assistance or courtesy. I found the tone abrupt, the assumptions unfair, and the customer service lacking.
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House Smart Surveying is an organisation which offers a diverse and in-depth understanding of the property industry after years of working alongside various projects and construction professionals.
