I signed a Rental Agreement for Myles Court, Brierley Hill on 9th September 2024. On 18 September 2024 I explained to the Court Manager that I was unable to live in the flat due to my diagnosed mental health problems and had become increasingly anxious. No sympathy was shown. I was abruptly told that I had signed the Tenancy and that I would be charged another full months rent for October 24 because I needed to give a full 4 weeks notice. Therefore I will have given H21 £1,600 for never actually living at the premises or using any of the services. I was told "oh! you aren't the first to change your mind and won't be the last". Well if I had not felt so Pressurised to take the flat on the sign up day I would have had time to make the right decision. I actually sat there crying on sign up day as my anxiety was so high and still the assistant court manager insisted I had to sign or else the flat would be assigned to someone else. I am livid that my money has been wasted due to poor customer service management. Also I was told I paying through Direct Debit but it turns out I am not. I cannot cancel the payment and H21 are at liberty to take the monies from my account as they see fit and making me overdrawn if the monies are not in the bank. I am very unhappy about this and am taking legal advice.
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