housing21.org.uk

3.5
3.5 Based on 201 reviews

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Average Rating

3.5

/
5

201 Reviews

5 Star
50%
4 Star
12%
3 Star
6%
2 Star
5%
1 Star
27%

All Reviews

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Review Time

Pexton J
My husband and i paid a visit to housing 21 . Dissapointed to hear the cafe is closed. We have made

My husband and i paid a visit to housing 21 . Dissapointed to hear the cafe is closed. We have made visits over the last few years and found it a lovley little spot and particularly found it very good value for money .( pot of tea and jug of hot water £3)
Was abruptly informed the cafe may be opening in a few weeks .
On previous visits have found it to be lively and chatty this time it was like the Marie celeste! Even tho the chip van was there
Felt quite unwelcome.

2
Date of experience: Apr 03, 2026
Pexton J
My husband and i paid a visit to…

My husband and i paid a visit to housing 21 . Dissapointed to hear the cafe is closed. We have made visits over the last few years and found it a lovley little spot and particularly found it very good value for money .( pot of tea and jug of hot water £3)Was abruptly informed the cafe may be opening in a few weeks . On previous visits have found it to be lively and chatty this time it was like the Marie celeste! Even tho the chip van was thereFelt quite unwelcome.

2
Date of experience: Apr 03, 2026
Ms Jaci Walker
Since takeover from retirement…

Since takeover from retirement accomodation the dog excrement directly outside has increased. Rubbish has been dumped at the side on the grass and not removed ...blowing all over the place. Can whoever has dumped it clear it or the company.

1
Date of experience: Mar 24, 2026
Polly Parrot
The sad and sorry tale of our Housing 21 and Churchill Estates Management

Housing 21 sold our development to Churchill Estates Management two years ago and what a hellish ride it has been.Thanks for all the promises. We have no idea where our sinking fund is. Repeated requests are just ignored. Costs are sky rocketing. Updated 24/03/26This review does relate to Housing 21 and the sale of 32 developments to Churchill Estates Management. Promises made by H21 to residents have not been upheld by Churchill causing significant stress and cost increases that cannot be justified.Everything they can add a charge to they do. Heck, they’ll be charging us to speak to the manager next.

1
Date of experience: Mar 20, 2026
Michael Dunsdon
Unlawful Discrimination

Housing 21 presents itself as a non-profit provider of affordable housing for people over 55, yet it allows its employment practices to contradict these values. The organization recruits for roles ranging from care workers to regional managers, but its online application process allows candidates to upload only a CV, with no option to submit a cover letter or supporting statement. When contacted, Housing 21 confirmed it does not accept such documents.I recently applied for a local housing manager position, confident that I have the relevant skills and experience. I have previously reached the interview stage for this role on three occasions, demonstrating that Housing 21 has already recognized my suitability. However, just two days after submitting my application, I received a curt no-reply rejection email. More concerningly, this rejection was issued four days before the application closing date.This strongly suggests that Housing 21 operates an unfair and potentially discriminatory recruitment process, characterized by an unorthodox and unlawful selection method that appears to allow unconscious bias and age to influence decision-making.

1
Date of experience: Mar 19, 2026
Jeffrey Knight
Just to say a massive thank you to the…

Just to say a massive thank you to the crew from C E C for the excellent work they have done and are doing in replacing the Bathrooms in Field Marshall Slim Court in Bristol. That are a great crew and they are a pleasure to have met them.Many thanks

5
Date of experience: Feb 27, 2026
Richard Coleman
I have worked in housing for many…

I have worked in housing for many years, I joined Housing 21 just over a year now and I can honestly say that the standard of homes are second to non. They do what they say there going to do not with a diy off the shelf piece of equipment but something thats been carefully chosen to deliver. The staff are passionate about achieving gold standards not just a simple coffee morning for theresidents (albeit they are great) but a complete court makeover, new kitchens, new bathrooms etc. I have never experienced this with any other association so congratulations and keep it up.

5
Date of experience: Feb 26, 2026
Teresa Jayne Knight
8 years in this prison!!

8 years in this prison!!! Rat and Silverfish infestations, Dirty people who wont stay in their apartments when ill, Wont wash, We have been stuck in our cell(apartment) for 6 weeks now due to illness. We have seen no one. Not one staff nor residents have bothered to see if we are ok. We are trapped. Dirty corridors full of dog poo, human waste, Cobwebs,No one has seen my husband since Christmas. I could be living with a corpse. No one is bothered. Extra Care!!! I dont think so. We are forced to live in darkness and super heat, with no access to outside. Please if you value your sanity DONT MOVE into one of Housing 21 Extra care. It is a prison. We live in a CELL. In our opinion.

1
Date of experience: Feb 25, 2026
beverley collins
Awful company to work for if you speak…

Awful company to work for if you speak out. Also very racist company against white people.

1
Date of experience: Feb 19, 2026
Andrew Wild
Happy with our move into Housing 21 accommodation.

I moved into Housing 21 supported accommodation with my mother in August of 2025. We have had no issues with the Housing 21 repairs department, they normally turn up same day or the following day after making a repair request. The bungalow had a kitchen refit in October and we're happy with the result. We are settled into our new home and are both happy with the move.

5
Date of experience: Feb 03, 2026

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