housing21.org.uk

3.5
3.5 Based on 201 reviews

...

Unclaimed Profile
Business profile not claimed
This business hasn’t yet claimed their profile on our platform and may be unaware it's listed. As a result, their rating might not fully reflect their customer service or responsiveness.
xCircleStrafe63
The manager here is most helpful

The manager here is most helpful and takes great care of the building and the residents. So, for him I would give 5 stars.However, one star has been lost due to the fact that Housing 21 has decreed that we do not use front door mats as they are supposedly a trip hazard, despite them not protruding into the main thoroughfare, yet the exit doors that everyone uses do have door mats.Also, while Housing 21 declares sensitivity towards LGBT+ residents, it does not seem to be addressing the problems that autistic people suffer - people like myself - who have sensory difficulties. While one of my sensory issues, extremely oversensitive hearing, is supported due to the quiet nature of the residents and the general region, two other sensory issues are not supported. One is light. The building has very bright lights inside the corridor (right outside my door) and outside at night in public places, shining all night. This light, despite my use of blackout curtains and door seals, seeps in and keeps me awake. I understand that this is a security and safety measure, but surely they could be softened at night?The other sensory issue is my sense of smell and associated allergies. Although I am on the top floor, the smell (stench) of strong laundry chemicals wafts up through my windows throughout the day, every day, necessitating my closing my windows to avoid the inevitable allergic reaction of a sore throat and a general feeling of revulsion at the powerful scent.This scent is emitted via a duct placed at the front entrance, so all who enter or exit the building are subjected to it. I would recommend that Housing 21 provides scent free laundry liquid and softener for the use of residents, to combat this.

4
Date of experience: May 26, 2023

Is this your business?

Claim your business profile now and gain access to all features and respond to customer reviews.

We use cookies to personalize your experience. By continuing to visit this website you agree to our use of cookies

More