What went wrong was buying the lease in the first place. At my "interview" -- as if anyone might be turned away! -- I was given a swathe of fine print and the manager said I didn't have to read it all at once. I have read it since, when it was far too late.The company could improve by1) A flat NO to pets. Or at least, if someone has a yapping dog, or a cat crapping in garden beds, they may not replace it once it's gone. But the long-term solution would be a flat NO.2) Provide a laundry that's adequate for the number of people who have to use it. Two washing machines and two dryers are nowhere near enough, especially in winter when it's more challenging to get things dry.People think nothing of stopping machines mid-cycle, or pinching anything they fancy, and some of us have better things to do than watch our washing.I have several times backed out of the laundry in peak times. For example, I had no hope of laundering what I had expected to wear on Christmas Day.3) Have the dwellings further apart, or have signs everywhere saying NOT to talk right outside people's bedroom windows. The literature tells us over and over that these are our HOMES. If people can't nap in the day, and are stressed to the max by night, HOME quickly becomes HELL.I have been honest and, I hope, helpful. If I knew anyone contemplating a move to a Housing21 property I would offer them a week-long stay in my "home". I myself presently have bed and board elsewhere, visiting "home" only to do laundry (when I can) and to tend my plants.
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