The following remarks do not apply to Housing 21’s social housing but to their management of Fitzwarren House, a leasehold retirement property.Their communication is poor. They are very slow to take decisions.They prioritise the procedures and wishes of Housing 21 rather than the wishes of leaseholders.They have seriously broken the terms of the leases held by residents.Their long delays have led to greatly increased costs. As a result, leaseholders are being charged thousands of pounds each. This is unprecedented and certainly never occurred until Housing 21 took over the Head Lease. They have offered a contribution as they have not respected the leases but refuse to negotiate the amount. They cannot even decide whether these huge costs can be paid in instalments.Housing 21 have shown that they have no genuine care or concern for elderly leaseholders living on fixed incomes who are now in a state of considerable anxiety. At no time have they expressed an understanding of the difficulties they have caused. Their callous attitude has added to the sufferings of residents.
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