To be fair I wrote a critical review about the problems we had with the lift at Brooks Taylor Court and this has been addressed....for the moment. We have been promised a new lift, sometime next year (!) and I will report back if this ever happens, which I would love to see.Today I am moaning about the replacement heaters being installed in our block of flats. The company employed to do the work is a company called Hewer (avoid them if you can). The heating here is night storage units, which do need replacing as they are ancient, but the heaters on the corridors and landings have been turned off when they are only working on individual flats. I appreciate that they have to be switched off 24 hours beforehand, to let the bricks cool down, but when I asked the foreman if he would be working on the corridor heaters in the next week he said he would not. I asked him to turn them back on until he was, but he has not done so. I got in touch with everyone I could think of in Housing21 but Out of Office was all I received until this Monday when A person at Head Office assured me that the heaters needed to be turned off 24 hours beforehand.....which I already knew and was not the question I asked. I am so sick of questions being ignored or given an irrelevant response. Why is it necessary for elderly people to be made cold and uncomfortable in this way? The company surveyor was supposed to be coming to make sure we had heaters but she has never shown up either. It is freezing and below in Oxford, as I write, the heaters have been off for the last two weeks.
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