housing21.org.uk

3.5
3.5 Based on 201 reviews

...

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Larissa Walker
Everyone was so welcoming and helpful

Everyone was so welcoming and helpful. We had a problem with a smell from the shower, we had to unblock the drain, it was full of waste excrement. The toilet didn't flush very well,a kitchen cupboard was put in which didn't fit straight and we had trouble with the patio doors lock, we also had trouble with ants coming in from the windowsills near the patio doors due to large cracks underneath. The doors were sorted when we notified them, but the other things we sorted ourselves with help from the family, our daughters also tidied the garden from weeds to make it more welcoming. We were concerned when we were told that we owed rent as we had paid for June and July in advance. But once everything was sorted we were very pleased.

3
Date of experience: Jul 05, 2023

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