I contacted the manager of Norton Court to enquirer about a potential home for my elderly but agile and domesticated father as the house he is in is now to big and housing 21 was recommended. Let me tell you I would no way on gods green earth let him live there when I phoned the manager was so rude her exact words to me were “I don’t have time for this” and slammed the phone down on me when me and my husband went to see a friend who lives there again the manager was rude not how can I help but “I’m busy” and walked off our friend who was not the one who recommended Housing 21 said she is always rude and personally I don’t think the woman knows how to do her job and she certainly doesn’t have any people skills. Thankfully we have found a lovely place with another housing association whose manager is lovely and definitely knows her job and has wonderful people skills. Would give this a zero stars if I could.
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