I paid €540 for HousingAnywhere's "Tenant Protection" when booking a 4-month rental in Lisbon. I expected a third party who would help mediate if something went wrong.
When I reported issues with the apartment within 48 hours (dirty linen that smelled of mildew), HousingAnywhere replied that they "do not mediate disputes related to the condition of the property or landlord conduct."
So what exactly does €540 buy you?
It got worse. When the situation escalated with the landlord, HousingAnywhere's account manager sent me an accusatory email siding entirely with the landlord, without ever contacting me to hear my side. She repeated false claims that I had "abandoned the property" and "refused to return keys" (I was physically in the apartment with the keys). She even mentioned that my information had been "flagged with SEF" (Portuguese immigration authorities).
At no point did anyone from HousingAnywhere call me or ask for my version of events. They amplified the landlord's threats instead of protecting the tenant.
If you're considering HousingAnywhere for their "Tenant Protection," reconsider.
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