⚠️ Warning – serious and misleading experience with HousingAnywhere!
Although the website claims that it verifies and checks landlords and rental companies, my personal experience shows that this does not reflect reality, and their customer service is severely lacking.
I conducted negotiations for about a month with a landlord/rental company in Milan (a person named Giovanni). Throughout this period, the conduct was inconsistent: sudden disappearances, delayed responses, and frequent changes in position. Eventually, we reached an agreement, and I completed the booking and paid the first month’s rent through the site.
Only after the payment, the landlord demanded that I pay the security deposit and management fees directly to his bank account, outside the platform, and without an official receipt, without any company documents or an Italian tax number (Partita IVA), and without a formal contract, despite he having promised one.
All of this before I arrived in Milan and before seeing the apartment in person and none of these conditions appeared in the original listing or were agreed upon in advance.
Later on, I discovered that the landlord had modified the listing and added these requirements afterward, in order to claim that I had agreed to them from the beginning. Fortunately, I had screenshots of the original listing as well as full documentation of all our correspondence.
I contacted HousingAnywhere’s support team and provided all the evidence.
The response took long time, and in the meantime, I was forced to stay in a hotel in Milan for approximately two weeks at my own expense, until I managed to find another apartment.
Eventually, after many interactions with the site they refunded me the money.
However they refused to allow me to publish a review about the landlord on their website, and no sanctions were taken against him, despite explicit promises before.
The same landlord continues to advertise on the platform and scam other people, publishing multiple listings with different details, even though they all refer to the same apartment and the same room...
so my clear recommendation-
Do not use HousingAnywhere. Do not rely on its promises of verification and protection, and do not risk your money through this platform!
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