I ordered a dining table and chairs in mid-October, with a promise of delivery by late November. I paid in full and gave away my old furniture. Six weeks later, I had no updates and when I called in the last week of November, I was informed that the delivery team doesn’t work on Saturdays and that they would need to follow up. I requested a return call but received nothing. On December 6th, I called again and got the same response—no updates and no one available to help. I understand stock issues happen, but the lack of communication is unacceptable, especially since my holiday plans are now uncertain. Looks like we might be having our Christmas dinner on our laps. I wouldn't trust them with an item that's out of stock again.
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If you really want to make a statement with your home, we’re the home department store for you. We’ve got absolutely everything you could imagine for your home under one roof. From sofas and beds, to dining and garden, high-end design to great value ranges, each with a specialist team on-hand to help.
Our range of styles take inspiration from trends around the globe, ready to be made a reality in your home. Ask our expert teams about the surprising story each piece of furniture has to tell – from reclaimed charm, to sustainable magic, to expert craftsmanship.
We’re a proud, family-run business, with a reputation built on truly personal service since 1947. Celebrating 75 years of home, we cherish our reputation for outstanding personable customer service at every point you connect with us. Simply visit us in-store or shop online and our team will help you curate your perfect room.
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