I ordered a dining table and chairs in mid-October and was assured they would arrive by late November. I paid in full and even gave away my old furniture. After six weeks without any updates, I reached out in the last week of November and was informed that the team does not work on Saturdays and that I would need to follow up on the delivery. I requested a callback, but received no response. On December 6th, I called again and got the same lack of information, with no one available to assist. While I understand there can be challenges in stock availability, the customer service has been unacceptable. The absence of communication is causing me considerable stress, especially as my Christmas plans are now uncertain. It seems like we might be having a holiday dinner in a less-than-ideal setting. I would hesitate to trust them again with items that are not in stock.
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If you really want to make a statement with your home, we’re the home department store for you. We’ve got absolutely everything you could imagine for your home under one roof. From sofas and beds, to dining and garden, high-end design to great value ranges, each with a specialist team on-hand to help.
Our range of styles take inspiration from trends around the globe, ready to be made a reality in your home. Ask our expert teams about the surprising story each piece of furniture has to tell – from reclaimed charm, to sustainable magic, to expert craftsmanship.
We’re a proud, family-run business, with a reputation built on truly personal service since 1947. Celebrating 75 years of home, we cherish our reputation for outstanding personable customer service at every point you connect with us. Simply visit us in-store or shop online and our team will help you curate your perfect room.
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