My experience with Housr has been nothing short of a nightmare. We chose them because they claimed to manage all our bills for us, but this has proven completely untrue.First, we had an ongoing issue with the TV licence. Housr insisted it wasn’t included, even though their own T&Cs were unclear and misleading, and at no point did they properly explain that we’d be responsible for arranging it ourselves. This resulted in unnecessary confusion, stress, and back-and-forth that could have been avoided if they were transparent from the start.On top of that, we’ve received several letters from the water company saying we are in arrears, despite the fact that Housr is supposed to pay these bills on our behalf as part of the package we signed up for. Every time we’ve contacted them, they’ve said they will “sort it,” yet nothing ever gets resolved. At this point, we genuinely have no idea where the money we’ve been paying is actually going.Their customer service is shockingly poor—slow replies, vague answers, and absolutely no follow-through on what they promise. It feels like we spend more time chasing them than getting any real help.To make matters worse, the price we were quoted at the beginning is not the price we pay now. They added an “admin fee” that was never mentioned upfront. When I queried it, I was told it was “included,” which simply isn’t true because it was never communicated beforehand.Overall, Housr has been unreliable, unprofessional, and misleading from the start. I would strongly advise avoiding them if you want transparency, proper customer service, or trustworthy bill management.
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Housr is the home of student living.
Find your next uni house, sort and split your bills, and get perks in your local area. All in one app.
Housr Bills packages offer a simple solution to organising your utilities. One simple monthly payment, no shared liability. Bonus FREE Contents Cover all year long.
