Review Time
BEWARE OF THIS SERVICE!!! When I inquired about the billing package, they reached out to me. Ultimately, we decided not to move forward. To my shock, months later they claimed that a 'verbal agreement' had been made during that conversation, attempting to impose a £120 cancellation fee. They even attempted to modify my contract with the chosen supplier, which required my intervention to halt! I had to request call transcripts (which they only partially provided) and seek legal advice before they finally agreed to waive the charges after weeks of back-and-forth communication. This is a total trap for students! Steer clear at all costs!!!
AVOID THIS SERVICE!!! When I sought details about the billing package, they called me. We ultimately chose not to proceed. To my surprise, months later they alleged that a 'verbal contract' had been made during that call, attempting to charge me a £120 cancellation fee. They even tried to change my contract with the supplier we had selected, which required my intervention to stop! I had to request call transcripts (which they only partially provided) and seek legal counsel before they finally agreed to drop the charges after weeks of back-and-forth emails. This is a complete trap for students! Avoid at all costs!!!
My experience with Housr has been nothing short of a nightmare. We chose them because they claimed to manage all our bills for us, but this has proven completely untrue.First, we had an ongoing issue with the TV licence. Housr insisted it wasn’t included, even though their own T&Cs were unclear and misleading, and at no point did they properly explain that we’d be responsible for arranging it ourselves. This resulted in unnecessary confusion, stress, and back-and-forth that could have been avoided if they were transparent from the start.On top of that, we’ve received several letters from the water company saying we are in arrears, despite the fact that Housr is supposed to pay these bills on our behalf as part of the package we signed up for. Every time we’ve contacted them, they’ve said they will “sort it,” yet nothing ever gets resolved. At this point, we genuinely have no idea where the money we’ve been paying is actually going.Their customer service is shockingly poor—slow replies, vague answers, and absolutely no follow-through on what they promise. It feels like we spend more time chasing them than getting any real help.To make matters worse, the price we were quoted at the beginning is not the price we pay now. They added an “admin fee” that was never mentioned upfront. When I queried it, I was told it was “included,” which simply isn’t true because it was never communicated beforehand.Overall, Housr has been unreliable, unprofessional, and misleading from the start. I would strongly advise avoiding them if you want transparency, proper customer service, or trustworthy bill management.
DO NOT USE THEY TAKE ADVANTAGE OF NAÏVE STUDENTS AND SCROLL DOWN TO OTHER REVIEWS AND YOU WILL SEE THIS IS A COMMON COMPLAINT. My daughter never agreed to enter a contract and only downloaded the app and in the very small print of T & Cs this enters them into a contract, on 2nd Sept she emailed to say please stop emails and cancel which was ignored and I have since sent several email with no response. HOUSR have now switched energy from current supplier to themselves and to get out of this they insist on cancellation fee and are charging an exorbitant amount for the UNLIMITED package WHICH THEY DO NOT WANT!!! AVOID AVOID AVOIDTHE RESPONSE IS COMPLETELY IGNORING THE FACT THEY DO NOT RESPOND TO ANY EMAILS, WHY NOT RPELY TO THE 2ND SEPTEMBER EMAIL???? I HAVE ALSO SNET SEVERAL WITH NO REPLY COMPLETE LACK OF CUSTOMER SERVICE AND A TICK BOX TO SIGN UP!!!
We ended our contract with Housr over three months ago, and we are still waiting for our refund of nearly £500 for unused utilities.Housr initially informed us that the refund was being processed and would be received within 7–10 days, but despite multiple follow-ups, nothing has been resolved. As students, this amount is significant to us, and the lack of transparency and accountability has been incredibly frustrating.We chose Housr because of its promising advertisements, but this experience has been very disappointing. It’s unacceptable for a company to delay refunds for such a long period, especially after providing written assurance of payment.We would not recommend Housr to other students or tenants!
My advice to all uni students is to avoid Housr at all costs. They massively overcharge you. Sort your bills out directly with the utilities companies. My daughter and her housemates signed up for Housr this summer. The first housemate to arrive signed up and was charged £77 pcm. Then as the other housemates arrived they downloaded the app and added their direct debit details, at which point it turns out they had signed the contract according to the Housr Ts and Cs. However, my daughter was charged £351 in back payments for July, August and September - £117 per month and her other housemates were all charged different amounts. Customer service was appalling and failed to explain the variation in charges. No refunds were given or even promised. This was a 2nd floor flat which, after researching on Octopus Energy, BT and Bristol Water, should have cost the seven housemates an average of about £45 PCM across the year. The cancellation charges were ridiculous, but even factoring them in, it was still cheaper to cancel and then organise bills directly with the utilities. AVOID HOUSR. THEY ARE SCAMMING NAIVE STUDENTS.
Claim your business profile now and gain access to all features and respond to customer reviews.
Housr is the home of student living.
Find your next uni house, sort and split your bills, and get perks in your local area. All in one app.
Housr Bills packages offer a simple solution to organising your utilities. One simple monthly payment, no shared liability. Bonus FREE Contents Cover all year long.
reg.solargroup.pro
ukenergi.co.uk
solarpowernation.com.au
jewelenergy.co.uk
www.nyseg.com
emsrenewables.co.uk
positive.energy
evergreenpoweruk.com
trustpower.co.nz
www.saltoki.com
