On December 2, 2025, I ordered a firepit as a Christmas gift, but it was never delivered. It seems the shipping carrier, which is not very reliable, lost the package. My attempts to get information from them have been unhelpful. I've requested a refund from the company, but despite their promises to look into it, more than a month has gone by without any resolution. The customer service has been far from satisfactory. Additionally, I noticed that their website claims a full refund will be given if an item isn't received within 15 days, a policy that has not been upheld in this case.
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At Houswise, we’re redefining the way people connect. Our tabletop fire pits aren’t just about warmth—they’re about bringing people together in a way that’s effortless, stylish, and safe.
What makes us different? Unlike traditional fire pits that are bulky, smoky, and limited to outdoor use, our sleek, modern tabletop fire pits fit anywhere—whether it's a cozy living room, a balcony, or a backyard. They set up in seconds, require zero maintenance, and burn with absolutely no smoke or smell thanks to our clean-burning Bio Ethanol Fuel.
Each fire pit is crafted from premium materials, designed to create instant ambiance without the hassle of ash, firewood, or lingering odors. Plus, with our S’moreStation Board, we make classic fireside treats easier and more fun than ever.
At Houswise, we believe in quality, safety, and making memories. That’s why we back our products with a 90-day satisfaction guarantee and a customer support team that’s always ready to help.
Upgrade your space, spark great conversations, and experience the magic of fire—without the mess.
Houswise: Warmth. Style. Connection.See more
