I rarely do Trustpilot reviews, but I have to make sure no one ever uses this company. I searched a couple years for a dining room set that would match my house, and found one on Houzz in February 2025. I ordered six chairs and two barstools. Paid big money and they told me I would get them in May 2025. After that, they never kept in touch with me, and I always had to follow up with them to make sure the delivery was on schedule. May arrives and I don’t have my order and I call and find out where it is – they tell me it would be delayed until July. July comes around, I don’t have my items: they say now are delaying again – until December!
Early December I went out of town for work, and they shipped me four of the chairs with no notification. They never got a hold of me: no customer service, no letting me know part of the order was going to be shipped. If I had known in advance, I would’ve arranged for a neighbor to come put the chairs in the house: instead they were just sitting outside where they could be rained on or stolen!
It’s now late December and I’m still missing two chairs and the barstools. I called last week and talked to someone to tell them how upset I was, and they said they would have someone call me. A week has now gone by and I have received no call and no word on delivery of the two remaining chairs and two barstools.
Anyone looking to buy furniture should avoid this company and buy directly from the furniture manufacturer instead. Houzz is just a third party and have horrible customer service. They also tried to give me an argument saying that I didn’t pay for the furniture back in February: I had to go back and prove to them with my credit card statement that I had indeed paid. Avoid this company at all costs!
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