I received a set of lights that I was not satisfied with. I contacted the support team right away to initiate a return, but I didn't receive a response for three weeks. As my 30-day window was approaching, I sent several emails without any reply, so I returned the item marked 'return to sender.' Eventually, they claimed they couldn't locate the package, despite my documentation proving it had arrived back at their facility. They repeatedly requested the tracking number, which I explained should be the same since it was marked as return to sender. This has been the worst customer service experience I've ever had, and I will not purchase from them again.
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