hover-1.com

1.4
1.4 Based on 101 reviews

...

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Muriel
DO NOT BUY FROM HOVER-1!!!

DO NOT BUY FROM HOVER-1. WORST WARRANTY & CUSTOMER SERVICE EVER - We purchased a Hover-1 Ranger hoverboard on 2/19/2023. Within 3 weeks the charging port had completely disconnected from the unit and could not be reattached. By that point we were past the return window at the store we purchased it from. I was never able to get through to Hover 1 via phone no matter how many times I tried. I was finally able to reach Hover-1 customer service via email only for them to tell me that a charging port is a consumable and therefore not covered in their warranty. They said I could buy the part on their website but when I went to the link they provided to purchase it - they don't have any charging ports for us to buy. Therefore we cannot repair the hoverboard and it is now useless after less than a month. If you are going to make faulty equipment then you should make sure parts are available and if they are not, then you need to stand by your product and replace it for the customer. DO NOT buy from this company. You will end up with a broken product and no way to fix or replace it!

1
Date of experience: Mar 19, 2023

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