I purchased a hoverboard for my son for Christmas. He opened it, it was broken and we immediately emailed the company that day to start the return/exchange process. I sent three emails over the next three weeks begging for a response. THIS IS WHERE THEY STEAL FROM YOU. They purposely do not respond, so they can ride out their return window. Then, they will eventually respond, make you resend the video evidence of the broken product multiple times and then finally send you a replacement BROKEN product! And then you get to start the process all over again. They will refuse to give you a refund claiming that it expired during the time period that they were ignoring your original emails. Their products are children’s gifts! Expensive birthday and Christmas gifts. Our children receive a useless gift and our money is now gone, so we cannot replace the gift!
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