I purchased a hoverboard for my daughters Christmas £150 so not cheap at that time of year. It was purchased from Argos in November. When it was opened on Christmas day my daughter was delighted as she had been waiting for this present (from Santa) since May. Once opened we followed instructions calibrating and charging. My daughter went out to play and came back 12 minutes later with a drained battery. We tried to charge it up over the next few days but all she ever got was 10-12 minutes before it drained. The left wheel then started to go at a different speed throwing her off the board. I took it back to Argos who said they could do nothing about it until i contacted Hover-1 they also said as it had been used and no packaging it would have to be Hover-1 that would replace. I tried calling Hover-1 every day for 7 days but not once did i speak to a human. I have sent lots of emails including purchase date and e-receipt. I have in all this time first email was 03/01/2023 i was asked for proof of purchase then nothing. I then sent follow ups and had only one reply stating we are busy. It disgusts me that a company this big do nothing after money has been exchanged. All my daughter wants is to be out on her hoverboard with her friends but all it does is lies in my garage as it is of no use it does not even hold a charge now. Your product seems to be well below sub standard.
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