UPDATE TO UPDATE!! Yeah we finally received the scooter on Saturday. It took about 30 days from order date to receipt. There would not have been such a problem if Hover-1 had responded to my inquiries. It would have gotten here a few days earlier but was delayed due to icy weather. My grandson is happy now so all is well. I revised the star rating. We are happy with the product.UPDATE!! I checked the order status of my scooter this morning and low and behold it shipped last night and is scheduled to arrive this Thursday! To be fair, I will update the star rating once I receive it.I ordered a Alpha Pro e-scooter on December 31 directedly from the Hover-1.com webpage and received a confirmation and my credit card was charged. On January 5th I received an email that a shipping label was created for UPS and they would let me know when the scooter was picked up by the carrier. I have heard nothing else from them after numerous emails to customer support and sending them service request tickets inquiring about the scooter (probably over 10 total) and when it would be shipped. I can not get anyone to reply to any of them. No one answers the phone number on the website. It is an automated message and then disconnects. I have never had such trouble checking the status of an order. At this point, I either want my money credited back to my credit card or the scooter expedited, but I can't get anyone to contact me.
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