I bought 2 brand new hover boards for my kids for Christmas. They opened them up on Christmas day only to find NEITHER worked. I contacted customer service for help explaining that my kids (who are still big santa fans) couldn't understand why santa would send them broken toys and asking for their help to fix it. I went through the process of sending receipts twice- obviously once isn't enough, then had to send videos of me trying to switch them on. After a number of weeks I got an email saying that it was a battery issue and due to parts shortages I was just to get a refund...Explain that to 2 kids who believe santa brought them hoverboards for Christmas.I'd have happily taken 2 new batteries in the post and fitted them myself but nope. It really screams of Hover-1 just couldn't be bothered.Very disappointing
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