The customer service at this company is horrid. I concur with other users comments, nobody EVER answers the phone and while I did receive a response after I created a ticket, the responses stopped after the first one. I asked someone to call me, but nada. The scooter itself worked well until I created a problem. Just looking for their help to get it fixed, but cannot get any help from them. Buyer beware, if you ever have any problems you are on your own! Separately I got flats on both tires within a month. I was able to replace the tubes with higher quality tubes. The original tubes they use are cheap and thin.
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