Customer Service at Hover-1 appears to not exist or is incredibly terrible. Ordered a hoverboard on 11-December as a Christmas gift for my son on 25-December. Despite the 7 to 10 day delivery expectation stated by Hover-1 at a checkout, it was delivered 27-December with no indication before then that it would be delayed. At this point, I had provided a different gift to my son for Christmas on 25-December so I need to return the item. I have attempted to get a hold of customer service via phone no less than 25 times per n different days of week and different times of day but always receive an automated message that “no representatives are available”, then call terminates from their end. I’ve tried emailing customer service per the email address support@hover-1. No response. I’ve created a ticket via their support site. I received automated email back bits going on three weeks with no response despite my follow up emails to support@hover-1. Such a disappointment. Lesson learned to never order direct from them.
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