Ordered a tram through Debenhams and it came from howleys toys. The tram turned up and was in fact a DHL truck. I emailed and said the wrong item was sent. They asked if I wanted it and receive a part refund. I said no as my son is into trams and so I would order it elsewhere. I returned the truck and heard nothing, so had to email to see if they had got it back. They had so said they would start the refund and I would get it in 1-5 days. After 5 days nothing, so I emailed again and was told it would be 14 days now. So still waiting. Absolutely hopeless
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Welcome to Howleys Toys! Traditional independent toy shop |Thousands of famous brands at great prices| Same day despatch before 1pm | Free shipping over £30
