I bought a HP Omnibook X Flip 14" recently with a Intel Ultra 7 256V for $800 off of HP's website. The laptop arrived with a broken hinge, so I assume it was broken during shipping. The laptop itself looked great, and worked great. It had a long battery life, and was able to do gaming decently well (R6 @ 144 fps on lowest settings 1080p, SoT @ 100fps on low/mid settings 1080p, and SH2 @ 40-60 fps on lowest settings 2k resolution). The only complaint was that the stylus scratches the laptop where it attaches magnetically.
After speaking to HP for 1hr 45mins on the phone, they finally gave me a shipping label to send the laptop in for a replacement. On 1/21, HP received my laptop (according to FedEx). HP told me that my replacement laptop would arrive by 2/10. On 2/10, HP changed the shipping date to 2/27. This was frustrating, since I don't have a laptop, so I opened a case basically asking when it will ship/where it is in the process. HP closed my case without giving me any response at all, and just marked it as resolved. This was extremely frustrating. I opened a second case, and HP finally responded. They told me that my estimated ship date was 2/27, and that the estimated delivery date is 2/10-2/19. They sent this email on 2/19. They also told me to "disregard the status of the computer's progress online". This is absurd. The laptop itself was pretty good, and I recommend buying HP laptops, but if you're going to buy one please do not buy through HP or their website. Use Bestbuy, Amazon, or Newegg. It's not worth the hassle of having to deal with HP's customer support.
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