This company doesn't have any customer service. They pretend they do by giving a support telephone number but it's in a foreign country and the agents can't or won't help you. They just fob you off and keep repeating standard phrases they've been trained to use. I called them at least 15 times with no joy. At one point an agent told me to stop ringing them as I was holding up the process!!! They refuse to escalate the call to a manager saying they don't have the facility to do do. What utter rubbish - they're a tech company ffs! The post sales email address just doesn't respond. There are no other contact details to be found anywhere on their site or on the web. I have never felt so frustrated in my life to the point I nearly gave up.
I was trying to get a refund on a laptop that had been lost en route by DPD. In the end it took nearly 2 months for them to issue it and they only did that because I raised a case with PayPal. That is illegal according to trading standards in the UK.
If you're thinking of buying direct from this company, just DON'T! Please don't. They don't deserve your custom. They really couldn't care a fig about you.
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