I've made contact with them after my stepdad has died to try and get photos etc off the laptop as we don't know the password.
They don't have a service centre anywhere local to me (closest was about 400 miles away!) To call them, they want to charge you for the repair and they don't specify how much that is. Be transparent with your customers. Give them a rough price for repairs so they can make an informed decision BEFORE they contact you.
There was no empathy when I reached out on social media. No "sorry to hear about your stepdad" etc. You should personalise messages to customers instead of just sending automated replies.
You should have service centres that you can walk into and there should be more than 1 for the whole of the UK. It's a big enough country!
I've always thought a lot of HP before and I'm sorry to say this has changed my mind about them. I'll have to take the laptop to an unauthorised local repair shop and I'll think twice about HP products in future.
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