My laptop is less than 1 year old so still under warranty. I asked for support to fix it on WhatsApp. All they did was fob me off with instructions on how to fix it myself. They did not even want to arrange to have it collected for repair and referred me to other parts of the organisation. I was told there was no manager to speak with about the lack of help and no complaints procedure. My laptop has still not been collected for repair nearly 4 weeks after asking for help. This is the last time I buy HP.
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