I cannot recommend this service at all due to the terrible customer support. During Black Friday, I placed an order worth over 1300EUR, but after two weeks, I received no updates on shipping, despite being told delivery would take just two days. When I called the support team, I was shocked to find there was no English speaker available at a supposed American company. After waiting on the line, I explained my issue about the lack of delivery. The representatives simply stated that it was what it was and that I would receive information later. Eventually, I got an email saying my paid order was randomly canceled without any explanation or consultation with me. I called again to express my frustration, as this was meant to be a Christmas gift ordered on December 2. The representatives told me they couldn't do anything and suggested I purchase something else for Christmas from another brand. This was confirmed multiple times during the call. I was left in disbelief and ended the call. Is this truly how a well-known American brand treats its customers? We quickly decided to take our business elsewhere and ended up purchasing our desired IT equipment from a different company, where we received excellent customer care and service. It's impressive how quickly you can lose a potential customer. Well done.
Claim your business profile now and gain access to all features and respond to customer reviews.
