I reside in a housing cooperative and recently had a problem with my door lock. The management insists that the lock is my sole responsibility and is charging me an excessive amount for 2.5 hours of labor for a simple replacement. Their reasoning is flawed: if I am solely responsible for the lock, why do they and the housing association keep a master key to my home? It seems unreasonable to claim ownership while maintaining access, yet refusing to take responsibility when it malfunctions. Additionally, their technician arrived unprepared, lacking necessary parts despite a clear fault report. I am now forced to pay for their poor planning and multiple trips. Customer service refuses to engage in a reasonable conversation. This feels like an attempt to extract money from residents rather than providing a professional service. Very disappointed with the management's lack of transparency and common sense.
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HSB är Sveriges ledande boendeaktör, som strävar efter att förbättra boendet för våra nuvarande och framtida medlemmar. Detta gör vi genom att bygga nya bostads-och hyresrätter, utveckla och förvalta befintliga boenden och erbjuda bosparande som öppnar dörrar till att hitta ett eget hem.