I encountered a fraudulent transaction and had to pay the full amount despite raising a complaint. After two months, I was assured the issue was resolved and the money would be credited back. However, the next month, they sent the same amount back to the merchant without explanation! I've been trying to recover this amount for five months. They don't notify you when such transactions occur, and the customer service is poorly trained, often leaving you on hold without resolution.
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HSBC Bank Middle East Limited is the largest and most widely represented international bank in the Middle East.