Review Time
Very disappointing experience with HSBC customer service. I recently spent around 35 minutes on a phone call trying to resolve a simple issue, but nothing was actually resolved.
During the call, I was asked to complete voice verification seven times, which was extremely frustrating and time-consuming. Even after completing the verification multiple times, the agent finally told me that the verification was still not completed.
What made the experience worse is that when I said I was ready to close my account because of this poor service, I was again told that voice verification was required just to proceed with account closure. This feels like unnecessary harassment rather than customer support.
HSBC seriously needs to improve their customer service efficiency and verification process. This was a very stressful and disappointing experience
This is the worst bank I've dealt with! They never answer calls. I've been trying to reach the support team for two weeks, and each call lasts 20-25 minutes without any response. I've already wasted about 300 dhs just on calls since I work offshore.
The call-center service is extremely frustrating. I called the local number and waited exactly 20 minutes and 15 seconds for someone to pick up. This has been a recurring issue — every time I call, the wait is always over 10 minutes, and these calls incur charges. As a loyal customer, this level of delay is unacceptable. I'm very disappointed.
I am extremely dissatisfied with the service I've received over the past week. Transactions have been put on hold for up to 72 hours, causing major inconvenience. This has happened repeatedly. The customer support experience is also very poor; my calls often go unanswered for over 20 minutes. When I do get through, the information is inconsistent and unhelpful. Additionally, I was charged despite being told there would be no fees after maintaining a certain balance. Overall, this has been a frustrating experience, and I hope the company addresses these issues.
I encountered a fraudulent transaction and had to pay the full amount despite raising a complaint. After two months, I was assured the issue was resolved and the money would be credited back. However, the next month, they sent the same amount back to the merchant without explanation! I've been trying to recover this amount for five months. They don't notify you when such transactions occur, and the customer service is poorly trained, often leaving you on hold without resolution.
This is the worst banking experience I have ever had! They never answer my calls. I have been trying to reach the service for two weeks, and each call lasts 20-25 minutes with no response. I've already lost around 300 dirhams just on calls, as I'm working offshore.
This is simply the worst bank to sign up with. There is complete incompetence and a lack of communication. The customer support is their biggest weakness; you often have to guide representatives through their own processes. Their application is outdated and causes frustration. Compared to other banks I've used, this is by far the worst option available.
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HSBC Bank Middle East Limited is the largest and most widely represented international bank in the Middle East.
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