Very disappointing experience with HSBC customer service. I recently spent around 35 minutes on a phone call trying to resolve a simple issue, but nothing was actually resolved.
During the call, I was asked to complete voice verification seven times, which was extremely frustrating and time-consuming. Even after completing the verification multiple times, the agent finally told me that the verification was still not completed.
What made the experience worse is that when I said I was ready to close my account because of this poor service, I was again told that voice verification was required just to proceed with account closure. This feels like unnecessary harassment rather than customer support.
HSBC seriously needs to improve their customer service efficiency and verification process. This was a very stressful and disappointing experience
Claim your business profile now and gain access to all features and respond to customer reviews.
HSBC Bank Middle East Limited is the largest and most widely represented international bank in the Middle East.