My elderly mother had an appointment with Sarah to discuss her accounts. Sarah made my mother feel at home, patiently offered support and reassured her greatly. She was very professional yet also very approachable and able to explain more complex savings strategies and government changes so that my mother and I could feel confident in our decisions. She met all my mother’s requests so willingly. In the current nature of banking customer service, this appointment was an absolute breath of fresh air for both my mother and me.
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