I was recently deceived by a service provider during an installation job. They failed to use the materials I provided and instead completed the work poorly, creating risks of water damage and fire hazards. After days of trying to reach them and with storms approaching, I had to buy a new kit and do the installation myself. I requested chargebacks from my banks due to the lack of service. One bank processed my request quickly, while the other took a long time for an investigation, which allowed the provider to dispute the chargeback with false claims. Thankfully, I had photographic evidence to counter their lies. Despite providing proof, my evidence was ignored, and the bank sided with the provider. I feel victimized twice—first by the provider and then by the bank's handling of the case. I plan to lodge a complaint, and if I don’t receive an apology and fair compensation, I will close my account after being a loyal customer for nearly 20 years.
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